I called 3 times. I gave her as much information as she could understand to make sure they understood the problem, since they refuse to let you talk to or email a supervisor or the Promotions team directly.
Didn’t hear anything, as usual, so I called again November 6, 24 minutes on the phone and the guy told me to just monitor my account messages and there was nothing to be done. There was a ton of static on the line so I couldn’t really contest anything since I could barely hear him. Finally, on November 9, they send me an account message that just says it’s correct, with no further explanation whatsoever:
First time, November 2, 55 minutes on the phone with someone who didn’t understand the way the bonus worked, and eventually said she would need to escalate it to the Promotions team and I should hear within 24-48 hours
I called a final time on November 11 and it took 39 minutes, again trying to explain the problem to some guy who didn’t really understand, and at the end he told me he needed to investigate further and potentially talk to another department, and would send me an update by the end of the night.